Returns & Refunds Policy

Overview

At Hajra Trader, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refunds Policy carefully before initiating a return.

Return Eligibility

You may request a return within 10 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that are damaged due to misuse, or missing original tags and packaging, will not be accepted for return.

Non-Returnable Items

Certain items are exempt from being returned, including perishable goods, intimate or sanitary products, and items marked as final sale. Please check the product description before placing your order.

How to Initiate a Return

To initiate a return, please contact our customer support team within 10 days of delivery. Provide your order number, reason for return, and supporting photos if the item is damaged or defective. Our team will review your request and guide you through the return process.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited back to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost. Please contact us within 10 days of receiving your order to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.